Ferrolight Design is proud to offer a comprehensive five-year warranty for all her light objects.
Our warranty covers not only defects in materials and workmanship, but also ensures your complete satisfaction with your purchase.
We want you to feel confident in your decision to choose our products, which is why we are dedicated to providing you with the best possible experience.In the unlikely event that your light object fails during the first five years of ownership due to a defect, our warranty guarantees the repair or replacement of the item free of charge.
We understand that your time is valuable, which is why we are committed to resolving any issues as quickly and efficiently as possible.
It is important to note that our warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
We take great pride in the quality of our products, and expect our customers to use them responsibly.
We also ask that customers refrain from making modifications to their light objects after purchase, as any such changes will void the warranty.
If you have any questions about what types of modifications are permissible, please contact our customer service team for guidance.
Should you need to make a warranty claim, our dedicated customer service team is here to assist you. Simply provide us with your proof of purchase and a detailed description of the issue, and we will work with you to resolve the issue to your satisfaction.
Thank you for your trust in our products.
We look forward to serving you and ensuring your complete satisfaction with your purchase.